Terms of service

Welcome to OKANHA LLC. By using our website, requesting quotes, placing orders, or purchasing products from us, you agree to the following Terms & Conditions.

COMPANY INFORMATION

OKANHA LLC
20 Haypress Road
Cranbury, NJ 08512
Email: OkanhaNJ@gmail.com

GENERAL TERMS

All products, pricing, services, and information provided by OKANHA are subject to change without prior notice.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

By using our website or purchasing from us, you agree to comply with all applicable laws and regulations.

PRODUCT INFORMATION & IMAGE DISCLAIMER

Product images displayed on our website, advertisements, catalogs, or social media are for illustrative purposes only.

Actual products may vary slightly in:

Color
Finish
Texture
Packaging
Size appearance

Due to monitor settings, lighting, manufacturing changes, and supplier updates, exact visual matches cannot be guaranteed.

OKANHA is not responsible for minor product variations.

PRICING & AVAILABILITY

Prices are subject to change without notice.

Product availability may change at any time due to inventory levels, supplier availability, or shipping delays.

We reserve the right to cancel or limit orders when pricing errors, inventory discrepancies, or technical issues occur.

CUSTOM ORDERS

Custom or special-order products may require:

Deposits
Extended lead times
Minimum order quantities

Custom orders are non-refundable and non-returnable once production has started.

Custom orders may ship up to 10% more or less than ordered quantities, and invoices will be adjusted accordingly.

RETURNS & CLAIMS

Claims for damaged, missing, or incorrect items must be reported within 7 business days of receiving the order.

Returned products must:

Be unused
Be in original packaging
Be approved by OKANHA before return

Custom products, clearance items, installed materials, and special-order items cannot be returned.

Restocking fees may apply.

SHIPPING & DELIVERY

Delivery dates are estimates only and are not guaranteed.

OKANHA is not responsible for:

Carrier delays
Weather delays
Port delays
Manufacturer shortages
Labor strikes
Force majeure events

Customers are responsible for verifying products upon delivery.

WARRANTY DISCLAIMER

All products are provided “AS IS” unless otherwise stated by the manufacturer.

OKANHA disclaims all warranties, express or implied, including:

Merchantability
Fitness for a particular purpose
Color consistency
Exact image representation

Manufacturer warranties, if applicable, must be handled according to manufacturer policies.

LIMITATION OF LIABILITY

OKANHA shall not be liable for:

Indirect damages
Consequential damages
Delays
Lost profits
Labor costs
Installation costs
Project delays

Maximum liability shall not exceed the purchase price of the product sold.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

Verifying measurements
Confirming specifications
Reviewing quantities before ordering
Ensuring products meet project requirements

Installation should be completed by qualified professionals.

WEBSITE & CONTENT

All content, logos, images, product names, graphics, and materials on this website are the property of OKANHA LLC and may not be copied or reused without permission.

GOVERNING LAW

These Terms & Conditions shall be governed by the laws of the State of New Jersey, United States.

CHANGES TO TERMS

OKANHA reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of our website or services constitutes acceptance of these terms.

For questions regarding these Terms & Conditions:

OKANHA LLC
20 Haypress Road
Cranbury, NJ 08512
Email: OkanhaNJ@gmail.com