Shipping policy

Thank you for shopping with OKANHA LLC. We work hard to provide fast, reliable shipping and excellent customer service.

PACKING & RESTAURANT SUPPLIES

Most orders ship within 1–2 business days after payment is received.

We ship throughout the United States using trusted carriers including UPS, FedEx, USPS, and freight carriers depending on product size and order quantity.

Delivery times are estimates only and may vary due to:

Weather
Carrier delays
Holidays
Inventory availability

Tracking information will be provided once your order ships.

VINYL FENCE & LARGE FREIGHT ORDERS

Fence panels, posts, gates, and large materials ship via freight carriers.

Orders are typically palletized and delivered curbside.

Customers are responsible for:

Inspecting materials upon delivery
Offloading materials from the truck
Reporting any shipping damage within 7 business days

Please inspect all products before signing the delivery receipt.

SHIPPING DISCLAIMER

Shipping dates are estimated and not guaranteed.

OKANHA LLC is not responsible for delays caused by:

Freight carriers
Weather conditions
Port congestion
Manufacturer delays
Labor shortages
Events beyond our control

Additional shipping fees may apply for:

Remote locations
Re-delivery requests
Storage fees
Liftgate services
Residential freight deliveries
DAMAGED OR MISSING ITEMS

Any damaged, missing, or incorrect items must be reported within 7 business days of delivery.

Please keep:

Original packaging
Photos of damages
Shipping labels

This helps us process claims quickly.

CONTACT INFORMATION

OKANHA LLC
20 Haypress Road
Cranbury, NJ 08512

📞 (908) 340-7989
📧 OkanhaNJ@gmail.com